Frequently Asked Questions
Why telehealth instead of face-to-face?
- Convenience of having your appointment at home
- Reduced travel time and cost
- Increased accessibility to services
- Possibility of including family members who don’t live close to you in your appointment
How do I book a telehealth appointment?
You can ask your clinician if your appointment is suitable for a video appointment. If it is, they will organise the date and time.
You will be sent an email with a link to join the appointment.
How do I cancel my telehealth appointment?
Please call the clinic where the appointment is. The clinic phone number is on the appointment letter you received.
How private is my telehealth appointment?
The same privacy and confidentiality requirements that apply to face-to-face consultations apply to video consultations. Video consultations are secure, private and not recorded.
What if I don't have a smart device or suitable internet connection?
The Tasmanian Health Service provides telehealth facilities across a number of sites. Please see facilities across Tasmania. Please contact Telehealth Tasmania to coordinate this telehealth appointment for you.
Where do I get the App for my telehealth appointment?
Telehealth Tasmania uses Pexip Infinity Connect App for telehealth appointments.
The weblink to download the Pexip Infinity Connect App is included in the email invitation.
If you wish to download the App for your device, it is available here:
| ||Click here for Smartphone/Tablet|
iTunes or Google Play Store
I can't find my invite link?
Telehealth Tasmania appointment details will be emailed do you. You will find your appointment link under Step 3 - On the Day of your Appointment. If you cannot find your appointment email, check your email calendar for a diary entry at the date and time of your appointment.
Please contact Telehealth Tasmania on 1300 027 894 if you need the link to be resent to you.
Can I do a test call?
Yes. We recommend you do a test call 2 days before your appointment. The links are available in the email invitation under Step 1 - Make a Test Call.
Please note Google Chrome, Edge, FireFox and Safari are supported web browsers.
Click for PEXIP app Test Call
and click the small green video button to connect.
I don't have an email address?
We can send you an invitation link by SMS to enable you to access your appointment.
How long is the appointment?
A Telehealth appointment does not take any more time than face-to-face.
What is the cost of a telehealth appointment?
Telehealth Tasmania services are free for Medicare card holders.
You may be asked to give your consent to bill Medicare.
What if I need clinical support at my appointment?
Telehealth Tasmania offers supported appointments at rural facilities where you can be accompanied by a registered nurse or your General Practitioner. Please contact Telehealth Tasmania to facilitate.
How much internet data do I need for a telehealth appointment?
The data download for a video appointment is about the same as watching a YouTube video.
A video consultation uses about 230 MB on a mobile device and 450MB on a PC for a 20 minute call. Catch-up TV services typically use up to 300MB for a 20 minute show. You don’t use any data while waiting for your clinician.
Where to access telehealth?
Telehealth facilities in Tasmania
List of facilities
Beaconsfield District Health Service
13 Bolton Street, Beaconsfield, TAS 7270
Bruny Island Community Health Centre
16 School Road, Alonnah, TAS 7150
Burnie Community Health Centre
11 Jones Street, Burnie, TAS 7320
Campbell Town Multipurpose Centre
70 High Street, Campbell Town, TAS 7210
Cygnet Community Health Centre
1 Frederick Street, Cygnet, TAS, 7112
Deloraine District Hospital
17E Barrack Street, Deloraine, TAS 7310
Devonport Community Health Centre
23 Steele Street, Devonport, TAS 7304
Flinders Island Multi-Purpose Centre
James Street, Whitemark, TAS 7255
George Town District Hospital and Community Centre
47 Anne Street, George Town, TAS 7253
Huonville Community Health Centre
7 - 9 Sale Street, Huonville, TAS 7109
King Island District Hospital and Health Centre
35 Edward Street, Currie, TAS 7256
Kings Meadows Community Health Centre
22 McHugh Street, Kings Meadows, TAS 7249
Kingston Community Health Centre
22 McHugh Street, Kingston, TAS 7050
Launceston General Hospital
274 - 280 Charles Street, Launceston, TAS 7250
Longford Community Health Centre
8A Archer Street, Longford, TAS 7301
Mersey Community Hospital
Torquay Road, Latrobe, TAS 7307
New Norfolk District Hospital
3 Richmond Street, New Norfolk, TAS 7140
North West Regional Hospital
23 Brickport Road, Burnie, TAS 7320
Midlands Multi-Purpose Health Centre
13 Church Street, Oatlands, TAS 7120
Central Highlands Community Health Centre
6896 Lyell Highway, Ouse, TAS 7140
West Coast District Hospital
60 - 64 Orr Street, Queenstown, TAS 7467
Ravenswood Community Health Centre
39-41 Lambert Street, Ravenswood, TAS 7250
Royal Hobart Hospital
48 Liverpool Street, Hobart, TAS 7000
Rosebery Community Health Centre
Murchison Highway, Rosebery, TAS 7470
North Eastern Soldiers Memorial Hospital
28 Fosters Road, Scottsdale, TAS 7260
Smithton District Hospital
74 Britton Road, Smithton, TAS, 7330
Sorell Community Health Centre
57 Cole Street, Sorell, TAS, 7172
St Helens District Hospital and Community Centre
27 Cecilia Street, St Helens, TAS 7216
St Marys Community Health Centre
15 - 17 Gardiners Creek Road, St Marys, TAS 7215
Triabunna Community Health Centre
7 Esplanade Street, Triabunna, TAS 7190
Ulverstone Central Coast Community Health Centre
48 Water Street, Ulverstone, TAS 7315
Westbury Community Health Centre
89 Meander Valley Road, Westbury, TAS 7303